I am a consumer; where can I buy your products?
To find out where you can buy our products, please refer to the section “Where to Buy”. If your local store does not carry a particular product you are looking for, please ask the store manager/owner to contact us. You may also order directly from us through our website. Certain conditions apply. For more information please refer to the FAQ question “I am a consumer; can I purchase your products online?”
I am a consumer; can I purchase your products online?
At this time, our website does not support e-commerce payment processing and we currently do not handle retail sales. However, you may use our “Add to Cart” tool in Our Products section to place an order of C$50 and above and our team will assist you personally within the next 48 hours. We offer free shipping in Ontario and Quebec for orders over C$150. You can either settle the payment through PayPal or with your credit card. For security reasons, we do not recommend our clients to use the Contact Us form to submit their credit card information.
If you unable to reach the minimum order of C$50, you can provide us with your postal code or city and we may be able to direct you to the nearest store that carries our products.
I am a retailer/distributor, how can I place an order?
We invite you to use our “Add to Cart” tool in Our Products section in order to submit us your order, or to get a price quote. You can also communicate with us directly by phone, fax or using the section Contact Us. We offer free shipping for orders over C$150 in Quebec and Ontario and C$300 for the rest of Canada. If you are located in the Province of Quebec or in the Greater Toronto Area, we may assign you a sales representative.
I am an importer/exporter; can Mayaka export to other countries?
Yes, Mayaka has more than 25 years experience in the import/export business. We will be therefore be able to assist you in the whole process. Settlements in CAD and USD are preferred. For orders over C$500, you may contact our export department directly at: export@mayaka.com
How can I get a catalogue or a price list of your products?
If you are a store owner or a distributor, please us the section Contact Us to provide us with detailed information about your company. It will be our pleasure to send you information about our company and products.
How long does it take to receive an order?
We usually ship within 1-2 business day in case there is a problem with the transaction. We ship via FedEx ground service, APEX, standard postal service or our trucks depending on the region where you are located.
What do I do if I am not satisfied with one of your products?
All Mayaka brand products are 100% satisfaction guaranteed. Your feedback is very important to us as we are committed to provide the best products to our customers. If you are somehow unsatisfied with your purchase, we invite you to use our Contact Us section or to call us directly to share your concerns. Our Customer Service will do their best to resolve your dissatisfaction and compensate you if necessary. If you wish to have a full money refund, you may return us the product with the unused portion and a proof of purchase.
Are the Mayaka royal jelly products safe?
Our Ginseng vials and Ginseng Royal Jelly vials are perfectly safe if used according to our instructions described on the packaging and in the product section of our website. Following the high standards of Mayaka, we put special efforts into procuring the best quality raw material. Each batch of raw material and finished products are rigorously tested many times along the production process in order to ensure the quality of our products and to eliminate all risk of contamination. Our manufacturers are GMP certified and licensed by Health Canada. Once imported, the products are tested again against our Canadian standards at an independent laboratory accredited by Health Canada.
How about the Shanshui and Shining Sun brand products?
The Shanshui and Sun brands products follow the same compliance procedures as our Mayaka products. They differ from Mayaka brand products by the grade of raw material used. Those products are the best compromise between quality and price.
The Shanshui and Sun brands products follow the same compliance procedures as our Mayaka products. They differ from Mayaka brand products by the grade of raw material used. Those products are the best compromise between quality and price.There are many similar products in the market but with different logos. Why should I choose Mayaka?
Mayaka was one of the first companies, if not the first, to import Ginseng Royal Jelly vials to Canada and we have successfully maintained reputation of having the best quality products over the years. You can see and taste the difference!
What are the health benefits of Ginseng Extract vials?
Ginseng Extract is used in Herbal Medicine as supportive therapy for the promotion of healthy glucose levels, to help support cognitive function in times of mental fatigue and to help enhance physical capacity or performance in times of physical stress.
What is the purpose of Royal Jelly?
Please refer to our Health and Fitness section for more information.
Does White Tea contain caffeine?
Yes, white tea contains caffeine since it is from Camilla sinensis plant. However, our white tea has the least caffeine compared with other varieties, such as black tea, oolong tea (Wu-long), and green tea.
What is the caffeine content of Mayaka teas?
The tea with the least caffeine is the white tea (approx. 15mg per 8oz serving) and green tea (approx. 30mg per 8oz serving). Black tea has around 50mg of caffeine per serving. Compared to dripped coffee, which contains between 135 and 180mg per 8oz serving, tea contains less caffeine.
According to Health Canada, the daily intake for healthy adults should be no more than 400mg or 300mg for pregnant or breast feeding women. For more information, you can refer to Health Canada’s Fact Sheet: Caffeine (link to: http://www.hc-sc.gc.ca/hl-vs/iyh-vsv/food-aliment/caffeine-eng.php)
According to Health Canada, the daily intake for healthy adults should be no more than 400mg or 300mg for pregnant or breast feeding women. For more information, you can refer to Health Canada’s Fact Sheet: Caffeine
Does Mayaka carry any decaffeinated teas?
We do not currently carry any decaffeinated teas, but we have herbal teas, such as the Mayaka Soolim tea and the Mayaka Ginger tea, which do not contain caffeine.
In Asian countries, decaffeinated tea is almost unheard of. All our teas are processed using traditional methods, without chemicals, in order to keep their authentic taste and aroma. Since the process of decaffeinating tea alters the flavour and involves chemical processing, we are currently choosing to offer teas in their most natural state.
For those who are seeking to lower their caffeine consumption, we suggest them to steep their tea bag or tea leaves in hot water for around 45 seconds and discard the water. This method will significantly reduce the caffeine content in subsequent infusions. Research suggests that 70-80% of the caffeine is released in the first infusion. If you are sensitive to caffeine, we recommend you to consult your health care provider.
We do not currently carry any decaffeinated teas, but we have herbal teas, such as the Mayaka Soolim tea and the Mayaka Ginger tea, which do not contain caffeine.
In Asian countries, decaffeinated tea is almost unheard of. All our teas are processed using traditional methods, without chemicals, in order to keep their authentic taste and aroma. Since the process of decaffeinating tea alters the flavour and involves chemical processing, we are currently choosing to offer teas in their most natural state.
For those who are seeking to lower their caffeine consumption, we recommend them to steep their tea bag or tea leaves in hot water for around 45 seconds and discard the water. This method could significantly reduce the caffeine content in subsequent infusions. Research suggests that 70-80% of the caffeine is released in the first infusion. If you are sensitive to caffeine, we recommend you to consult your health care provider.
What is the difference between Chinese green tea and Japanese green tea?
Japanese and Chinese green teas both come from the same Camellia sinensis tea plant which is native to Asia. The main difference lies in the way the leaves are processed. Chinese harvesters pan fry the leaves in a large wok. However, Japanese green tea leaves are steamed, dried naturally, and then rolled into needle shape before they dry completely. Their appearance and taste are distinct and enjoyable in their own ways.
Do you have any specific recommendation for preparing teas?
The brewing method is different for each type of tea and has an impact on its flavour and colour. To taste all the subtleties of your tea and to enjoy it at its best, please refer to the Our Product section for brewing tips.
What are the teas or herbal teas that you recommend for pregnant or lactating women?
We recommend you to always check with your health care practitioner before drinking any teas or herbal teas if you are pregnant or breast feeding women.
Where can find more information about your Liquical products?
We invite you to visit our Liquical website at: www.liquical.ca or talk to your health care practitioner for more details.